Terms of service

1. General

These terms and conditions of sale regulate the use of the website of CH&W BV with company number 0552.783.501 and registered office at Lippenslaan 157, 8300 Knokke (hereinafter referred to as "the seller"). The sales conditions also apply whenever a reservation or order is placed through the CH&W webshop via www.chew.be.

The CH&W BV website was created on behalf of and is managed by the seller. Users may view and print the information on the site free of charge for personal use, but not for commercial purposes.

Anyone who places an order on the website (hereinafter referred to as 'the customer') confirms by placing the order that he is a natural person and also has legal capacity.

Incapacitated persons must be represented by their legal representative who is also bound by these terms and conditions of sale and must complete the order form himself or the incapacitated person must give explicit permission to do so. The provisions of the following art. 11 regarding the processing of personal data apply in full.

Placing the order implies a payment obligation.

Placing an order on the website constitutes explicit acceptance of these general terms and conditions of sale, which are published on the website and are sent with the order confirmation. Acceptance of the general terms and conditions is necessary to place an order. Whoever orders, declares to know and accept the seller's general terms and conditions. The general terms and conditions are always available and can be consulted via the website.

Each order is subject to the general terms and conditions that were included on the website and order confirmation at that time, to the exclusion of any older or newer provisions.

If one of these terms and conditions is not legally valid for whatever reason, the other terms and conditions remain fully applicable.

What is not expressly stipulated in these terms and conditions of sale is governed by the provisions of Belgian law.

The language of the concluded agreements is Dutch. Contact can always be made via shop@chew.be in case of uncertainty.

Information that cannot be found in these conditions can be requested via email bark@chew.be

2. Offer and order

An order can be placed via www.chew.be or via e-mail bark@chew.be.

Orders via the website are considered to be placed for non-professional purposes. These general terms and conditions of sale only apply to consumers within the meaning of Book VI of the Economic Law Code, as inserted by the Law of 21 December 2013 inserting Book VI "Market practices and consumer protection" into the Economic Law Code and inserting the definitions specific to book VI, and of the law enforcement provisions specific to book VI, in books I and XV of the Code of Economic Law, (BS December 30, 2013; err., BS January 20, 2014, err., BS March 18, 2014, err ., BS March 24, 2014). Merchants wishing to place an order for professional purposes should inquire with customer service if necessary.

The seller undertakes to process the orders placed on the site while stocks last and within the limitations formulated in these conditions. The online order can only be processed if the customer has clearly identified himself in accordance with Art. 9.

The seller reserves the right to refuse orders in case of serious suspicion of abuse of law or bad faith, serious suspicion of commercial purposes unacceptable to the seller or in case of depletion of stock of a particular item.

An order is only final after acceptance of these general terms and conditions of sale, prices and description of the offer. If something in the offer or after ordering is insufficiently clear, the customer can always contact us for additional information via the contact form under the heading 'contact', or by e-mail to bark@chew.be or on the telephone number 050 70 31 50. All questions will be answered as soon as possible.

3. Payment

The prices are those stated on the website at the time of the order. All prices quoted include 21% VAT, with the exception of intra-Community shipments to holders of a VAT number, where a VAT rate of 0% applies. The customer is responsible for the correctness of the VAT number provided.

The costs for shipping to Belgium and other countries are stated when ordering before the order is finally placed. The order can then still be canceled. If the country of destination is not available, you can always contact us.

Payment must precede the delivery and is made via one of the following payment options: Bancontact, Maestro, Visa, MasterCard, bank transfer, PayPal or iDEAL (Netherlands) or payable at the shop in Knokke.

If payment is made by bank transfer, the order will only be executed after receipt of the deposited amount. In the meantime, the ordered item will be reserved for 10 days, within which period the transfer must be made and the payment must have reached the seller, otherwise the order will expire.

You can also pay with vouchers (gift vouchers, discount vouchers, vouchers…). If payment is made via the web store with a voucher whose amount exceeds the price to be paid, no automatic refund is possible. The customer can always contact shop@chew.be to obtain the difference amount in the form of a new voucher. When paying with a voucher at CHEW, Lippenslaan 157, 8300 Knokke, a new voucher can be given for the difference amount.

If the validity date stated on the voucher has passed, you can no longer use that expired voucher.

Vouchers are contractual documents. Whoever buys the voucher therefore accepts the conditions set by the seller, provided they are clearly formulated.

4. Order confirmation

After the system accepts the aforementioned payment, the seller confirms the order by e-mail.

5. Delivery

Delivery is possible in any country. If the country of order cannot be indicated, please contact shop@chew.be

Delivery of the ordered item takes place in Belgium either at the address specified by the customer or collection in our shop in Knokke. Delivery in other countries takes place either at the address specified by the customer.

When the customer chooses to ship to an address, an e-mail is sent when the delivery is given with Bpost. Via the link with tracking number provided therein, the customer can follow up the shipment via Bpost's e-tracker.

The delivery period only starts after receipt of payment, even if payment is made by bank transfer. The aim is to have the shortest possible delivery time. The delivery period is a minimum of 1 working day and a maximum of 30 days after receipt of payment for delivery in Belgium and the Netherlands, and a minimum of 2 working days and a maximum of 30 days in other countries.

The seller is not liable for delay or failure to deliver due to the carrier.

6. Make a reservation

In addition to ordering, the customer can also reserve items free of charge via the webshop. There is no purchase obligation attached to a reservation. The reservation is only accepted when a specific item is actually available, after which a reservation confirmation is sent to the customer by e-mail. The reserved items will be kept available to the customer in our store in Knokke for five days after the reservation confirmation has been sent.

With a reservation it is possible to pick it up in our shop in Knokke or order it via the webshop.

Each customer can reserve a maximum of three items at a time per day. Reservation can be refused by the seller in case of suspicion of malicious intent and / or commercial purposes that harm the interests of the seller. If the seller should suffer damage by maliciously placing orders, he reserves the right to claim compensation.

7. Return

In accordance with articles VI 47-52 of the Economic Law Code, the consumer has a period of 14 days to withdraw from the contract without giving any reason free of charge.

Each ordered item can be returned or exchanged for another item within fourteen calendar days. The article must be delivered to the store in its original packaging. The customer is optionally refunded or receives a voucher. To exchange the item, you must inform us via bark@chew.be

The customer can also return the article by post within fourteen calendar days. The article must be sufficiently packed and returned to CHEW Lippenslaan 157, 8300 Knokke.

The customer is responsible for the shipping costs. Under no circumstances can we be held responsible for the loss, theft or damage to the product during the shipping procedure.

In any case, return is only accepted if the item is uncontaminated, undamaged and unworn and in the original packaging.

In addition to any shipping costs, no costs or any compensation are associated with returns.

After processing the return, the customer will be reimbursed by the seller in the same way as the customer made the payment. If desired, the customer can also opt for a voucher. This allows a new order to be placed.

Goods that are specifically designed for the Buyer or that can spoil quickly will not be taken back and the Buyer can therefore not invoke the renunciation clause.

8. Warranty

Any problem or defect with regard to the delivery of an article, damage or qualitative shortcoming must be reported in writing within seven days by registered letter to the address: CHEW BV, Lippenslaan 157, 8300 Knokke or via a message on the contact page of the webshop or send an email to bark@chew.be

In case of identified problems, the customer must report this via bark@chew.be within seven days of receipt. A solution is then sought together. If the delivery must be returned to the seller, this will be done in the manner stated under 7.

The seller offers the guarantees provided by law.

The seller is not liable for force majeure, accident, misuse or incorrect handling of an item by the customer.

An article with an accepted defect will be replaced or repaired free of charge. If the costs of repair are disproportionate, the seller reserves the right to replace the item or to exchange it with a similar item.

9. Signature and proof

The customer accepts electronic evidence.

The customer is solely responsible for the correctness of all data that he or she provides.

The final confirmation of the order by the customer counts as acceptance of the order at the set price. The confirmation of the customer applies as a signature and explicit acceptance of all transactions via the website.

10. Liability for use of website

The seller's website is intended to provide general information to the customer about the seller's products and activities. The seller has only a best efforts obligation with regard to access, the ordering process, the delivery or the other services.

The seller has the right to suspend or discontinue the site in whole or in part at any time for maintenance, updating or any other reason, even without prior notice.

The seller cannot be held liable for any nuisance or damage caused by the use of the internet, by any breakdown of the system, the penetration of outsiders or a virus, nor for any information posted or processed by third parties or by any other fact that can be regarded as force majeure.

11. Privacy protection

The seller reserves the right to collect data from the customer for internal use only, both directly by collecting the data provided by the customer at registration and / or order and indirectly by eg. the use of cookies, newsletter registration, reservation request or order.

In accordance with the Law of 8 December 1992 on the Protection of Privacy, the customer has the right at all times to view, change and have this data deleted if he / she no longer wishes to receive information about the activities of the customer. seller. For this, the customer can contact bark@chew.be

12. Intellectual Property

All parts of the seller's site, including the technology used for that purpose, are the exclusive property of the seller and are protected by copyright.
Users who have their own website and who wish to set up an automatic link between their own site and the seller's homepage, even for purely personal use, must request explicit permission from the seller.

13. Jurisdiction and Governing Law

This agreement is subject to the provisions of Belgian law. In the event of a dispute, only the seats of the district of Ghent and, if necessary, the Court of Appeal in Bruges are competent.